Shipping Policy

Where we ship

• We ship to addresses in the 48 contiguous United States and the District of Columbia.
• We do not ship to Alaska, Hawaii, U.S. territories (including Puerto Rico and Guam), APO/FPO/DPO military addresses or P.O. boxes.

Processing time

• Orders placed by 3:30 PM Pacific Time, Monday to Friday, usually ship within 1 to 3 business days.
• For orders placed after 3:30 PM, on weekends or on holidays, processing starts the next business day.
• Some items ship directly from our distribution partners' warehouses, so an order with several items may arrive in more than one package.
• Orders may need extra verification before they ship (see our Terms of Service). If so, we will contact you, and processing starts once your order is approved.

Shipping options and rates

Shipping costs are calculated at checkout, based on the weight of your order and your delivery address.

• FedEx Ground / FedEx Home Delivery: rate and delivery estimate calculated at checkout
• Expedited Shipping: 1 to 2 business days in transit
• Two-Day Delivery: 2 business days in transit
• One-Day Delivery: 1 business day in transit

Freight delivery for large and heavy items

Items over 100 lb and large displays (65 inch and larger, and some interactive displays) ship by LTL freight, starting at a flat $150.00 per order. These items do not offer Ground, Expedited, Two-Day or One-Day options.

• At checkout, choose LTL Freight, loading dock delivery ($150.00) if your address has a loading dock or forklift, or LTL Freight + Liftgate ($245.00) if it does not.
• Liftgate is required for all residential deliveries. If the wrong option is chosen, we will contact you to collect the difference before your order ships.
• For inside delivery or special handling, contact us before you order for a quote.
• The freight carrier will call you to schedule a delivery appointment, so please give a phone number you answer.
• Freight transit time is usually 3 to 7 business days after pickup, depending on your ZIP code.

Tracking

• When your order ships, we email you a tracking number.
• If your order ships in more than one package, you get a tracking number for each package.

Address accuracy

• Please check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address.
• If a package is returned to us because of an address error, re-shipping costs are your responsibility.
• If you need to change your address, contact us as soon as possible, before your order ships.

Damaged or missing items

• Please inspect your order when it arrives.
• If an item arrives damaged or missing because of shipping, contact us within 48 hours of delivery, with photos of the damage and the packaging.
• Items damaged or missing in shipping are replaced or exchanged only. See our Return Policy.

Refused deliveries

• If you refuse a delivery, a restocking fee of up to 20% and the shipping charges are deducted from your refund, as explained in our Return Policy.

Sales tax

• Sales tax is collected where required by law, based on your delivery address.